Customer Satisfaction is our Absolute #1 Priority

We pride ourselves on service and product quality. We believe that every customer should be completely satisfied, however, we realize that returns are sometimes necessary. 

If you are not satisfied with your product for any reason within the first 30 days of purchase, you may return it for a full refund.

You will simply need to provide your order number, email address associated with your order and a brief description of the problem. 

We will then contact you with a Return Merchandise Authorization (RMA) number.
Write to support@franluca.com to request a return. 

Please Note: 

• We cannot accept returned merchandise without an RMA number. 
• Credit card refunds may take a full billing cycle for the refund to appear on your statement. 
• Postage for returned merchandise is the responsibility of the customer, however, we will refund the original postage and packing costs.